Main Purpose of the Role:

Ensure effective management and continuous improvement of demurrage processes in the Caribbean & Central America (CCA) region. This includes reducing the ready for billing amounts, ensuring prompt and accurate demurrage reporting, and maintaining precise Statement of Account (SOA) allocations in the AGFA system. The role also involves understanding and addressing discrepancies between budgeted and actual figures, identifying country- and customer-level trends, improving collection rates, and assisting with coordinating waivers and discount processes in collaboration with the district commercial team and Head Office.

Main Tasks:

Review all district countries AR demurrage balances to ensure billing/invoice and payment accuracy and on timely manner.

Serve as main contact on all demurrage related aspects.

Work with AR Credit analyst and AR Specialists to discuss Demurrage related issues concerned with collections, and design strategy to improve the collections.

Weekly follow-up with countries to upload the demurrage smart files to AGFA.

Weekly follow-up with countries to release the pending items on ready for billing to ensure timely billing and subsequent collection.

Fortnightly review of demurrage potential calculation for countries without the demurrage V2 module and ensure timely billing and reporting.

Ensure monthly reporting package for the finance department use, including Potential calculations, Ready for billing tracking, Actual Vs Budget, Billing Vs Collection, Demurrage by Customer tracking, Demurrage Aging reports, etc.

Monthly DMR unit approval on AGFA.

Monthly DMR unit upload for selected countries with 3rd party collector, ensuring proper ROE used for the reporting and the fund transfer reporting on AGFA.

Maintain demurrage and detention doubtful debt / bad debt files, including all information for the invoice, reasoning and actions taken as proof of collection efforts.

• A minimum of three years' experience in collections or accounts receivable (preferred).
• Proficiency in Microsoft Excel at an intermediate level, along with skills in Word and PowerPoint.
• A motivated, goal-oriented, and persistent attitude, with proactive tendencies and strong negotiation skills.
• Familiarity with FMC regulations in the USA and the related trades (preferred).